সিটিজেন চার্টার
Citizen’s Charter
(National Tourism Organization)
Level-9-10 (Parjatan Bhaban), E-5 C/1, West Agargaon,
Sher-e-Bangla Nagar Administrative Area, Dhaka - 1207.
www.tourismboard.gov.bd
[1] Vision and Mission
[1.1] Vision: To make Bangladesh as one of the tourist destination countries in South Asia
[1.2] Mission:
(1) Improving the quality of tourism products and services to world standards through well-planned and sustainable development,
(2) To market tourism products and services of Bangladesh to the outside world through effective promotion and marketing.
[2] Services promised
[2.1] Civil service
|
|
|
|
|
Period of service |
|
||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
||||||
|
1 |
Assistance in issuance of Travel Visa/Visa on Arrival to incoming foreign tourists
|
Forwarding the application to the concerned authority for action after receiving the application.
|
Application and passport photocopy (online/hard copy) with name, address, email and passport photocopy.
|
for free
|
05 working days
|
Mr. Mohibul Islam Deputy Director (Marketing and Branding) 01511403181
|
||||||
|
2 |
Security assistance to incoming foreign tourists |
Forwarding to concerned authority for action after receipt of online/hard copy application. |
Photocopy of application and passport along with name, address, email and photocopy of passport.
|
for free |
05 working days
|
Mr. Mohibul Islam Deputy Director (Marketing and Branding) 01511403181 |
||||||
|
3 |
Training of manpower related to tourism industry |
Trainees on receipt of application Organize training.
|
(Online / Hard copy) Application with name, address, mobile number, copy of national identity card.
|
for free |
Training in next quarter as per applications received in 1st, 2nd, 3rd and 4th quarter |
Mr. Md. Burhan Uddin Assistant Director (Coordination and General Services) 01722 579 813 |
||||||
|
4 |
Distribution of promotional materials such as brochures, posters, flyers, digital tourist guides, maps etc. about the tourist places of the country |
Hand delivery/ online link or soft copy on receipt of application for promotional material. |
(Online / Hard copy) Application
link: www.facebook.com/BeautifulBangladeshTravel www.twitter.com/beautifulbd365 www.instagram.com/beautifulbangladeshofficial |
for free |
Subject to availability 03 working days |
Mr. Md. Burhan Uddin Assistant Director (Coordination and General Services) 01722 579 813 |
||||||
|
5 |
Community Based Tourism (CBT) development activities |
Training and follow-up based on local needs. |
Application by local authorities/ persons or organizations interested in CBT development.
|
for free |
Training in next quarter as per applications received in 1st, 2nd, 3rd and 4th quarter |
Mr. Md. Mazharul Islam Deputy Director (Planning and Research) 01717 040 474 rifatautumn@gmail.com |
||||||
|
6 |
Tourism Media Fellowship Award 'Tourism Media Fellowship' |
Evaluates the applications received in view of the notification Grant of fellowship.
|
Applications received in pursuance of advertisement
|
for free |
120 working days |
Mr. Md. Burhan Uddin Assistant Director (Coordination and General Services) 01722 579 813 |
||||||
|
7 |
Attractive tourist places Organizing travel to get to know each other
|
Organizing Familiarization tour in terms of the requests received from high-level representatives of embassies and international organizations, foreign tour operators, foreign journalists, with the aim of introducing attractive tourist destinations of Bangladesh |
Applications received in pursuance of advertisement
|
for free |
120 working days |
Mr. Mohibul Islam Deputy Director (Marketing and Branding) 01511403181 |
||||||
|
8 |
Improving the quality of tourism services by creating facilities at tourist spots in different districts
|
The proposal received through the Deputy Commissioner or any other authority is approved in the meeting of the governing body of BTB, allowance of allocation subject to availability of budget, g.o issue and Remit money to concerned Deputy Commissioner for execution of work as per PPR 2008. |
Proposal with estimate and layout following LGED rate schedule through Deputy Commissioner.
|
for free |
After the board meeting 10 working days |
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
2.2 Institutional Services:
|
serial no
|
Service Name
|
Service delivery method
|
Required documents and place of receipt
|
Service pricing and payment methods |
Period of service
|
Officer in charge (Name, Title, Phone Number, and email |
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
|
1 |
Providing financial assistance/ (sponsorship) for promotion, expansion and development of tourism industry
|
Providing financial support/sponsorship subject to the approval and budget of the governing body meeting after receiving the proposal of the event organizer person/institution for the promotion of tourism industry. |
Proposal of event organizer person/institution aimed at promoting tourism industry.
|
for free |
10 working days after the approval of the board meeting or prior to the arrangement subject to the approval of the authorities |
Mr. Md. Burhan Uddin Assistant Director (Coordination and General Services) 01722 579 813 |
|
2 |
Participation in fairs/meetings/roadshows/sales missions abroad to promote international investment
|
After receiving the proposal from the host person/institution and approval at the meeting of the Ministry and Governing Body participation in meetings/ roadshows/ sales missions subject to availability of budget. |
Proposal of the host person/institution.
|
for free |
As per due date
|
Mr. Mohibul Islam Deputy Director (Marketing and Branding) 01511403181
|
|
3 |
Providing opinions on laws/rules/regulations |
Sending opinion on receipt of draft from Ministry/Department. |
Letter with attachment from Ministry/Department.
|
for free |
07 working days
|
Mr. Md. Nizam Uddin Assistant Director (Board and Law) 01677 111 972 nizamuddinlawdu@ gmail.com
|
|
4 |
Nomination of officers/ employees in training
|
After receiving the proposal, subject to the approval of the authorities, sending the nomination letter/order/G. o |
Proposals received from various organizations for training.
|
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
2.3 Internal Services:
|
serial no
|
Service Name
|
Service delivery method
|
Required documents and place of receipt
|
Service pricing and payment methods
|
Period of service
|
Officer in charge (Name, Title, Phone Number, and email |
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
|
1 |
Sanction of leave applications and payment of allowances to cadre officers working in BTB
|
a) Forwarding to Administrative Ministry after receipt of complete application, b) Financial G.O issued by BTB after receipt of Administrative G.O of Ministry.
|
a) Application in white paper; b) Leave availability certificate issued by AG office in prescribed form (Bangladesh Form No-2395); And c) Copy of last month's pay bill d) Order granting immediate advance leave. |
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
2 |
Sanction of Earned Leave (Outside of Bangladesh) Application of Cadre Officers serving in BTB
|
a) Forwarding to Administrative Ministry after receipt of complete application, b) Intimation after receipt of G.O of Administrative Ministry.
|
a) Application in white paper; b) Leave availability certificate issued by AG office in prescribed form (Bangladesh Form No-2395); c) Filling prescribed forms regarding foreign travel and d) Foreign travel report for immediate 1 year. |
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
3 |
Allowance of leave applications and payment of allowances to BTB officers and employees
|
G.O is issued subject to the approval of the authority after receiving the complete application.
|
a) Application in white paper; b) Leave availability certificate issued by the Accounts Branch in the prescribed form (equivalent to Bangladesh Form No-2395); And c) Copy of last month's pay bill d) Order granting immediate advance leave. |
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
4 |
Sanction of Earned (Outside of Bangladesh) leave application of BTB Class 1 Officers
|
a) Forwarding to Administrative Ministry after receipt of complete application, b) Intimation after receipt of G.O of Administrative Ministry.
|
a) Application in white paper; b) Leave availability certificate issued by the Accounts Branch in the prescribed form (equivalent to Bangladesh Form No-2395); c) Filling prescribed forms regarding foreign travel and d) Foreign travel report for immediate 1 year. |
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
5 |
Sanction of Earned (Outside of Bangladesh) leave applications of Class 2, 3 and 4 employees of BTB
|
G.O is issued subject to the approval of the authority after receiving the complete application.
|
a) Application in white paper; b) Leave availability certificate issued by the Accounts Branch in the prescribed form (equivalent to Bangladesh Form No-2395); c) Filling prescribed forms regarding foreign travel and d) Foreign travel report for immediate 1 year. |
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
6 |
Permit/no objection to take passports of cadre officers working in BTB
|
a) Forwarding to Administrative Ministry after receipt of complete application, b) Notification after obtaining the approval of the Administrative Ministry. |
a) Application form on white paper; b) Photocopy of previous passport (if any); c) Photocopy of birth certificate/ national identity card; d) Filled No Objection Form. |
for free |
07 working days
|
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
7 |
Allowance/No Objection for BTB Class 1 Officers to receive passports
|
a) Forwarding to Administrative Ministry after receipt of complete application, b) Notification after obtaining the approval of the Administrative Ministry. |
a) Application form on white paper; b) Photocopy of previous passport (if any); c) Photocopy of birth certificate/ national identity card; d) Filled No Objection Form. |
for free |
07 working days |
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
8 |
Allowance/No objection to take passports of class 2, 3 and 4 employees of BTB
|
Grant of no-objection subject to approval of authority after receipt of complete application.
|
a) Application form on white paper; b) Photocopy of previous passport (if any); And c) Photocopy of Birth Certificate/National Identity Card. d) Filled No Objection Form. Application form on white paper. |
for free |
07 working days |
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
9 |
Issuance of No-Claim Certificates in respect of financial dues to cadre officers to facilitate pension |
Issuance of No- objection Certificate in favor of concerned officer after verification of records.
|
Application form on white paper |
for free |
03 working days |
Ms. Taharin Touhida Assistant Director (Administration) 01723371335 |
|
10 |
Advance approval of BTB officials and employees for foreign travel expenses at government expense |
G.O is issued subject to the approval of the authorities after receiving the application of the officers and employees in the prescribed form.
|
Copy of application form and travel administrative order in prescribed form as per Finance Division Circular. |
for free |
07 working days
|
জনাব কাবিল মিঞা হিসাবরক্ষণ কর্মকর্তা 01916222430 |
|
11 |
Payment of domestic travel bills to officers/employees of BTB
|
Submitted travel bill is subject to verification and approval of the authorities G.O issued.
|
Application form in prescribed form as per Finance Division circular, copy of travel administrative order, approved itinerary and proof of fare (boarding pass in case of air travel) (In case of transfer all related documents including paginated copy of transfer order and joining letter). |
for free
(Revenue Stamp if applicable)
|
03 working days
|
Mr. Kabil Mia Accounting Officer 01916222430 |
|
12 |
Allotment and isolation of office/residential telephone sets of BTB
|
After receiving the application in the prescribed form, subject to the approval of the authorities, it is forwarded to BTCL for action. |
Copy of application form and bill in prescribed form as per policy of Ministry of Public Administration.
|
for free |
10 working days |
Mr. Mahbubur Rahman Administrative Officer 01517814966 |
|
13 |
Provision of salary accounts to facilitate annual income tax payment of BTB officers |
Payment of accounts after receipt of applications from officials. |
Oral application and salary bills of the officer concerned.
|
for free |
07 working days |
Mr. Kabil Mia Accounting Officer 01916222430 |
3. Undertakings: Not applicable
4. Expectations of the service recipient
4.1 Communicating directly and coordinating with BTB for required services
4.2 Gain an understanding of service delivery methods
4.3 Filing of Required Documents
4.4 Providing valuable feedback about the Service
5. Grievance Redressal: Inform concerned officer if expected service is not available
|
Serial no. |
When to contact
|
Whom to contact |
Grievance redressal deadline |
|
|
Grievance Redressal Officer |
Alternative Grievance Redressal Officer
|
|||
|
1 |
When Officer in charge Could not provide a solution
|
Name: Abu Salim Mahmud-Ul Hasan (Joint Secretary) Designation: Director (Admin & Finance), Office: Bangladesh Tourism Board Level-9-10 (Parjatan Bhaban), E-5 C/1, West Agargaon, Sher-e-Bangla Nagar Administrative Area, Dhaka - 1207. Mobile: 01717287755 Phone: 02 41024234 E-mail: salimmahmud216@gmail.com
|
Name: Saleha Binte Siraj (Joint Secretary) Designation: Director (Marketing, Planning & Public Relation), Office: Bangladesh Tourism Board Level-9-10 (Parjatan Bhaban), E-5 C/1, West Agargaon, Sher-e-Bangla Nagar Administrative Area, Dhaka - 1207. Mobile: 01720800164 Phone: 02 41024234 E-mail: lipyadmn@gmail.com |
30 working days |
|
2 |
When the complaint handling officer Could not provide a solution
|
Appellate Officer |
Alternative Appellate Officer |
|
|
Name: Md. Safiul Alam Designation: Joint Secretary (Administration) Office: Ministry of Civil Aviation and Tourism, Bangladesh Secretariat, Dhaka Mobile: 01711905047 Phone: 02-55100703 Fax: 02-9515499 E-mail: jsadmin@mocat.gov.bd Web: www.mocat.gov.bd |
Name: D M Atiqur Rahman Designation: Joint Secretary (Budget) Office: Ministry of Civil Aviation and Tourism, Bangladesh Secretariat, Dhaka Mobile: 01743574111 Phone: 02-223357427 Fax: 02-9515499 E-mail: jsbudget1@mocat.gov.bd Web: www.mocat.gov.bd |
20 working days |
||
|
3 |
When Appellate Officer Could not provide asolution
|
Grievance Management Cell of Cabinet Division |
|
60 working days |
প্রকাশের তারিখ: July, 2021
